Home Care Medical utilizes several methods to deliver equipment and supplies to clients located within the following counties:  Dodge, Fond du Lac, Jefferson, Kenosha, Milwaukee, Ozaukee, Racine, Rock (portions), Sheboygan, Walworth, Waukesha and Washington.  Home Care Medical reserves the right to choose the method of delivery.  Clients who choose a more costly form of delivery will be responsible for all delivery charges.  Clients are reminded they can eliminate delivery charges by picking up their orders at two locations of our locations.  Clients who choose this option are asked to call ahead to ensure their orders are ready for pick-up.

  Deliveries Made by a Home Care Medical Driver or Commercial Courier

Generally, Home Care Medical does not make deliveries the same day an order is placed.  Typically, an order placed by 4:30 p.m. will be delivered the next day.  However, when it is determined that the absence of medical equipment or supplies represents a potential medical emergency, Home Care Medical can make same day deliveries.  If an order is not considered an emergency, but a client still requires a same day delivery, we will do our best to meet that request, however, the client will be charged a $45.00 delivery fee.  Examples of when this charge will apply are:

• Same day/non-emergency delivery
• After hours/non-emergency delivery
• Delivery of an order that is less than $75.00

Clients will also be charged a $45.00 fee if a Home Care Medical driver or a courier is required to pick-up merchandise incorrectly ordered by the client.

   Redelivery Charge

Clients who arrange with Home Care Medical for a Home Care Medical technician or a courier to make a delivery during a specified timeframe will be charged a $45.00 redelivery charge if they are not available during that timeframe to receive the delivery.

   UPS / Commercial Carrier Deliveries

Orders placed before 2:00p.m. will be shipped by UPS / Commercial Carrier the same day the order is placed.  Orders placed after 2:00p.m. may be scheduled for shipment that same day or no later than the following business day.  Please allow two working days, in most instances, to receive a shipment.  Charges that may apply:

• In-area orders more than $75.00                     No charge
• In-area orders less than $75.00                       $12.00 (includes UPS charge)
• Out-of-area orders                                          Shipping charge
• Orders sent COD                                            Shipping and COD charges

UPS Pick-Ups

• UPS pick-up tag                                              Shipping charge

(this charge applies if UPS is required to pick-up merchandise that is incorrectly ordered by a client)

Clients will be charged a $25.00 service fee for all returned checks.